Hartlepool United are recruiting to create a team of volunteer Matchday Supporter Liaison Officers (MSLOs) to assist the Club’s Supporter Liaison Officer on home matchdays with improving the experience for supporters.
The role of a MSLO is to be the first point of contact for supporters and fan groups on matchdays regarding queries, issues and feedback. We aim to ensure that all visitors to The Prestige Group Stadium have a memorable experience, and successful candidates will play a key role in delivering best-in-class service.
Reporting to the Supporter Liaison Officer (SLO), MSLOs will provide help, guidance and answers to supporter enquiries in the build up to kick-off, as well as taking feedback and suggestions during the game and post-match. MSLOs will act as advocates for both Hartlepool United and supporters, be a friendly face to welcome people to The Prestige Group Stadium and will liaise and feed back to the Supporter Liaison Officer to ensure all supporter issues are resolved. They will always act in a professional, courteous and positive manner.
Role & Responsibilities – General:
- To be a visible point of contact for supporters
- Provide help, guidance and answers to supporter enquiries
- Take feedback and suggestions from supporters
- Assist supporters with wayfinding on matchdays
- Pass on all matchday feedback to the SLO
- Assist the SLO with matchday activities
- Attend meetings and training with the SLO as and when required
Desirable Skills:
- Ability to communicate, particularly in groups and in public
- Ability to work in a team
- Willingness to learn
- High degree of commitment, motivation and reliability
- Conflict resolution skills
- Assured negotiating skills and assertiveness
- Understand and implement the Club’s safeguarding policy, procedures and best practice guidelines in the role
- Hold a commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training
- Have a flexible approach to work and be able to work evenings and weekends
- Knowledge of Hartlepool United Football Club
- Knowledge of football stadiums and experience of working with football supporters
How To Apply:
Please send a Covering Letter via email to supporterliaison@hartlepoolunited.co.uk setting out your experience and why you would like to be a Matchday Supporter Liaison Officer, and a CV highlighting any relevant qualifications.
References will be required prior to commencing the role. Shortlisted candidates will be contacted for interview.
This is a volunteer role, your entry into the match will be included and refreshments provided.