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Season Tickets

Hartlepool United are excited to be able to confirm Season Ticket details for the 2021/22 season.

On the pitch, Dave Challinor and his team have been fantastic and recent form has taken us to the top of the league. However, we all know that matchdays at Victoria Park have not been the same without thousands of Poolies getting behind the team.

Everybody at the club is thankful of the support for the club throughout this season and can’t wait until we can get fans back through the turnstiles. Significant thought has gone into offering this season’s season ticket holders a range benefits for next season, flexibility for fans with regards to payment options and a thorough benchmarking exercise against pricing structures of other clubs in National League and EFL League Two.

Chairman Raj Singh said ‘I’ve spoke on a number of occasions this season about how appreciative I have been for the support of our fans – in particular those season ticket holders from this season who have been a massive help to us, it can’t be said enough. Their backing has helped us to support the first team budget and assist Dave as much as we can – and the results of that can be seen through the team’s performances. We are very excited about the end of this season and next season, particularly with the return of our loyal fans.’

Manager Dave Challinor said ‘I’ve experienced Victoria Park on a Saturday at 3pm with all that anticipation and support, and I know the place would have been bouncing this season. It’s very unfortunate we haven’t been able to have fans in as yet – but speaking on behalf of the team and coaching staff, we can feel the backing of the town and can’t wait until we can play in front of our supporters. Season ticket holders are a special part of football clubs – they are the ones that back you week in, week out.

Current Season Ticket Holders benefits

  • All 2020/21 Adult Season Ticket holders will get £50 discount off 2021/22 Adult ST prices (so will get their season ticket for £275 if renewing in the early bird window).
  • All 2020/21 Concession Season Ticket holders will get £25 discount off the 2021/22 Concession ST prices (so will get their season ticket for £225 if renewing in the early bird window)
  • If we have a 2020/21 home playoff game, any 2020/21 ST holders who have been given a complimentary match ticket in the January ‘thankyou package’, will have the option to redeem one of those tickets for the playoff game to gain free entry.
  • The club will run an exclusive ‘fans forum’ style event (or series of events) attended by Chairman Raj Singh, Manager Dave Challinor and members of the first team squad. This will be free to access for all 2020/21 Adult ST holders and available to all Concession ST holders at a small charge, subject to availability. Dates to be confirmed once more clarity regarding social distancing measures.
  • All 2020/21 ST holders will be entered into a free prize draw with the ultimate prize of one supporter winning their 2021/22 season ticket at no cost. Other prizes will include matchday hospitality, signed HUFC shirts, a signed 2020/21 HUFC Remembrance Day shirt, the opportunity to play on the pitch at Victoria Park and coaching session by HUFC coaching staff.
  • For all fans who have complimentary match tickets (either from 2020/21 ‘thankyou package’ or from end of 2019/20 season), they will have the option to redeem them for a home pre-season friendly ahead of the 2021/22 season (if a home friendly match is able to be scheduled).

Early Bird window – on sale 22nd April until Friday 14th May

EARLY BIRD WINDOW        
Category Season Ticket Price Cost per game Number of free games Matchday Entrance
Adult £325* £14.13 6 £20
Concession £250** £10.87 5 £14
Under 16 £95 £4.13 4 £5
Under 12 £50 £2.17 13 £5
Under 5 Free Free   Free
Carers Free Free   Free

*2020/21 Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25 off this price

Standard pricing – will commence as soon as our 2021/22 season ends

STANDARD PRICING – NATIONAL LEAGUE        
Category Season Ticket Price Cost per game Number of free games Matchday Entrance
Adult £345* £15 5 £20
Concession £265 ** £11.52 4 £14
Under 16 £95 £4.13 4 £5
Under 12 £50 £2.17 13 £5
Under 5 Free Free   Free
Carers Free Free   Free

*2020/21 Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25 off this price

STANDARD PRICING – EFL LEAGUE TWO        
Category Season Ticket Price Cost per game Number of free games Matchday Entrance
Adult £365* £15.87 5 £21
Concession £285** £12.39 4 £15
Under 16 £95 £4.13 4 £5
Under 12 £50 £2.17 13 £5
Under 5 Free Free   Free
Carers Free Free   Free

*2020/21 Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25 off this price

Important items to note

  • There is a ‘deposit’ option for fans purchasing Early Bird window tickets via the website – please note, due to system processing restrictions this option is only available via website purchases, not via any other purchase methods. Payment is via a non-refundable deposit of 50% of the cost of the ticket, with the balance to be taken 1-month from time of original purchase. Fans can also pay in full on the website as normal, if that is preferred.
  • All Standard Pricing window payments will be taken in full at time of purchase
  • A 10-month instalment plan option will be available through Moneywise as in previous seasons – for full details see FAQ’s
  • 2020/21 Season Ticket holders’ seats will be reserved until Friday 2nd July, at which point they will be released to general sale.

Summary of prior benefits to previous seasons Season Ticket holders

  • 2019/20
    • Two ‘Golden Tickets’ for every ST holder in compensation for the cancelled games due to curtailment of the season and ‘Loyalty Points’
  • 2020/21 – initial 10 home league games incl Wealdstone 9/1/21
    • Two free match tickets for all Adult ST’s
    • One free match ticket for all Concession ST’s
    • Two £10 retail vouchers to Adult ST’s

A Season Ticket booking form can be found by clicking here.Hartlepool United booking form Download

Category information

Concessions include:

Aged 65 or over as at 1 August 2021 – proof of age to be provided on application;

Students (full time student with current NUS card);

Under 19 (aged 16-18 inclusive) as at 1 August 2021 – proof of age to be provided on application;

Armed Forces (veterans or serving personnel with Armed Forces ID or Service Card);

Under 16s (aged 12-15 inclusive as at 1 August 2021):

Proof of age to be provided on application;

Under 12s (aged 5-11 inclusive as at 1 August 2021):

Under 12 tickets must be purchased within the same transaction by the parent/legal guardian/grandparent and within the same area of the ground – with proof of age to be provided on application.

Under 5s (aged 4 or under as at 1 August 2021):

Under 5 tickets must be purchased within the same transaction by the parent/legal guardian/grandparent and within the same area of the ground – with proof of age to be provided on application.

Carers:

Ambulant/wheelchair disabled fans pay their relevant age category and are entitled to a free carer if in receipt of high rate DLA or enhanced rate PIP (relevant paperwork must be produced at the time of purchase).

Please note, Under 12s/Under 5s/Carers are not available to purchase online as any necessary paperwork is to be reviewed in house prior to approval.

Frequently Asked Questions

Are ticket sales restricted in numbers?

Given there has been no definitive, final guidance with regards to restricted capacities for the start of the 2021/22 season, we will be operating sales on the basis that there will be no restrictions and capacity will be as per a ‘normal non-Covid restrictions’ season. If it is the case that there are restrictions applied by the government and/or the league, then tickets will be allocated giving this season’s (2020/21) Season Ticket holders first priority and then prioritised on a ‘first come first served’ basis after that. For anyone who has purchased a ticket and is not able to attend due to capacity restrictions, the club will ensure all options are considered as part of any package offered in return once there is a clearer picture – given there has been no confirmation around things such as live match streaming, whether there will be any capacity restrictions and if so how long they will be in place for.

If I buy during the Early Bird window, are my prices set no matter what league we are playing in next season?

Yes! We want to reward fans for committing early to purchasing a Season Ticket, therefore whether we are playing in the National League or EFL League Two you will pay the same price if purchasing during the Early Bird window. For Adult Season ticket purchasers, this represents a £20 saving at Standard Pricing National League prices and a £40 saving at Standard Pricing EFL League Two pricing (before additional saving of £50 for 2020/21 Adult Season Ticket holders). For Concession Season ticket purchasers, this represents a £15 saving at Standard Pricing National League prices and a £35 saving at Standard Pricing EFL League Two pricing (before additional saving of £25 for 2020/21 Concession Season Ticket holders).

Why is there the option to pay a deposit this season?

We wanted to give fans as much flexibility as possible to allow them to purchase during the Early Bird window. Fans can pay a non-refundable 50% deposit for tickets purchased online with the balance to be paid one month after date of purchase. After one month of your payment date, you will receive an automated e-mail with a payment link which you then must pay within 14 days of it being sent.

What happens if I don’t pay my outstanding balance in the allotted time when purchasing during the Early Bird period?

Your deposit is non-refundable. If you do not pay the balance within the allocated time, your season ticket will be cancelled, your seat reservation will be released and you will lose your non-refundable deposit. If there is any confusion or issues around this, we will work with you to ensure we resolve any genuine issues.

Can I secure my usual, or preferred, seat?

For 2020/21 Season Ticket holders, their seat will be reserved until the Seat Reservation deadline of Friday 2nd July. After this point, all unsold seats will be released for general sale. All other seats are available on a ‘first come first served’ basis. However, depending on emerging government advice on social distancing within sports stadia, your seat may not be available on a match by match basis. Should this be the case, we will proactively advise you how social distancing measures will be safely deployed throughout the ground.

Will the club be operating a ‘Loyalty Points’ scheme?

The club does not intend to run a loyalty points scheme going forward as we do not think it is beneficial for any party to do so at this stage.

Fans who have accrued loyalty points from 2019/20 and 2020/21 seasons, we have a record of your details and how many points you have accumulated. We will contact those fans directly by e-mail with regards to how those loyalty points can be used. It is likely that we will offer fans the opportunity to use those points as part of a priority match ticket purchasing period at the earliest opportunity – such as a playoff final or a big home cup game.

How will I be able to buy my season ticket?

Online:

Tickets will be available to purchase online via our website www.hartlepoolunited.co.uk (from the home page click on Tickets/Online Tickets). Please note, Under 12s/Under 5s/Carers are not available to purchase online as any necessary paperwork is to be reviewed in house prior to approval.

In person at the Ticket Office:

The Ticket Office at Victoria Park will be open as per the below hours. Covid protocols must be followed when visiting HUFC including the wearing of face masks and social distancing. 

You will need to complete and return a ‘Season Ticket 2021/22 Application Form’ which will be available to download from the official website or can be picked up from the Club’s Ticket Office.

Normal opening hours are 10am-4pm, however we will have extended hours on selected dates during the early bird period to help accommodate those who can’t make those specific times:

Thursday 22nd – 10.00am – 4pm

Friday 23rd – 10am – 4pm

Saturday 24th – closed

Sunday 25th – closed

Monday 26th – 10.00am – 4pm

Tuesday 27th – 10.00am – 4pm

Wednesday 28th – 10am – 6pm

Thursday 29th – 10.00am – 4pm

Friday 30th April – 10am – 6pm

Further opening times to be confirmed.

Post:

If applying via post, please send your completed application form to HUFC Ticket Office, Victoria Park, Clarence Road, Hartlepool, TS24 8BZ (any cheques to be made payable to HUFC).

E-mail:

Emails with a completed application form should be sent to tickets@hartlepoolunited.co.uk which will be acknowledged once processed. 

When will tickets go on sale?

Tickets will go on sale on Thursday 22nd April 2021 at 10.00am.

When will I receive my physical Card?

Cards will be available for collection or postage closer to the start of the season once sales have been processed. We will keep fans updated as to when this will be. Cards will be available to pick up from Victoria Park at no cost, and available for delivery at £2.

Why have Concession prices and Adult prices changed (Adults changed in Standard Pricing window only)?

As communicated at the start of this season, historical Season Ticket prices have been significantly lower than other clubs at a similar level. This represented both financial and operational issues.

We have carried out significant research looking at other clubs’ Season Ticket and Matchday prices across different ticket categories across different clubs in the National League and EFL League Two. Some of this information was from 2019/20 prices, some from current season prices and some from prices which clubs have set for 2021/22.

From a selection of comparable clubs in the top half of the National League, the average Adult ST price was £333 (HUFC – £325 Early Bird and £345 Standard Pricing). The average Concession ST price was £254 (HUFC – £250 Early Bird and £265 Standard Pricing).Out of those clubs we ranked generally in the middle of the pricing.

From a selection of comparable clubs in the bottom half of EFL League Two, the average Adult ST price was £364 (HUFC – £325 Early Bird and £365 Standard Pricing). The average Concession ST price was £261 (HUFC – £250 Early Bird and £285 Standard Pricing). Again, out of those clubs we ranked generally in the middle of the pricing.

We have committed to freezing prices on all categories other than Concessions during the Early Bird window.

Why are sales paused after Early Bird window before Standard Pricing window?

As the final pricing for Standard Pricing window is dependent on whether we will be playing in National League or EFL League Two in 2021/22 season, we will not final prices until the culmination of our 2020/21 season. Therefore, it introduces issues from a sales processing and administration perspective if we were to sell tickets without knowing the set price. Additionally, as fans purchasing during the Stand Pricing window will essentially be committing to purchasing at those prices no matter what, there is no additional benefit to fans to purchase before our 2021/22 season is finished.

I want to purchase a Season Ticket in the North West Corner – is this possible?

As it currently stands, the North West Corner is unable to be used as per the stadium Safety Certificate, issued via the local Safety Advisory Group. This is due to the barriers in place in this area being unsuitable. However, this is an issue which the club is working on resolving. Therefore, tickets are available to be sold in the North West Corner, with the club’s intention that the issue will be resolved before the start of the 2021/22 season and that section of the ground will be open as usual. If for whatever reason this does not happen, fans who have purchased in this area will be offered a refund or offered a ticket in an alternative part of the ground until this issue is resolved.

My season ticket category changes from 2020/21 to 2021/22 – what happens with my discount (applicable only to categories changing from adult to concession or from concession to adult)?

If you were an adult season ticket holder in 2020/21, you are due a £50 discount on 2021/22 season tickets – whether you are purchasing an adult ticket or a concession ticket.

If you were a concession season ticket holder in 2020/21, you are due a £25 discount on 2021/22 season tickets – whether you are purchasing an adult ticket or a concession ticket.

This is because the discount you receive is based on the price of your season ticket in 2020/21, not 2021/22.

Unfortunately, the online ticketing system is not able to process this discount in the correct way. Therefore, if you are purchasing your ticket online – the system will assume that if you are purchasing an Adult ticket and you had a season ticket last season (no matter what category) you will be due a £50 discount, and if you are purchasing a Concession ticket and you had a season ticket last season (no matter what category) you will be due a £25 discount. Therefore, some fans renewing tickets in this way will be ‘owed’ £25 and some will ‘owe’ £25. For these transactions, we are able to recognise these when they are processed and the ticket office will be in touch to either refund fans or take payment of the outstanding balance.

How does the Moneywise 10-month instalment plan option work?

When you are purchasing your ticket, please select Moneywise as the payment method. Moneywise will then be in touch with you directly via e-mail, sending you a link to complete an online credit application.SHARE NOW