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Buying Tickets

As part of the detailed review we have been undertaking at club we have looked at the arrangements for buying a match ticket and entering the ground on match days. In doing so our priorities are

  1. Make it as easy as possible for fans to enter the ground with as few queues as possible.
  2. Security – we need to protect ourselves and to have cash at every turnstile is a significant issue which we had to address.
  3. Efficiency – we have to be cost effective in using our systems.

We are working towards turnstiles which you can scan yourself into the ground, in advance of that we have the hand held scanners and we will be making access via turnstiles for home fans by ticket only.

In terms of buying your ticket we have the following options:

Online (In Advance)
Our online ticketing website can be found by clicking here.

When you buy online the following delivery options become available to you:

E-Ticket: You must print your e-tickets directly from the site and then then use them for entry on the day of the game.

Mobile Phone: A text message will be sent to your mobile phone which will allow you to download your ticket and then use that at the turnstile on the day of the game. Please note, you must have a smartphone that can connect to the Internet. You can also print a paper ticket.

Delivery: A ticket will be delivered to your address via Royal Mail First Class Recorded Delivery. This is for UK Mainland only and will be subject to a £2 delivery charge.

Collection: You must collect your tickets from the Hartlepool United Ticket Office on the day of the game or from Pools Retail Store if on a non-matchday. Please note that any Hospitality tickets are to be collected from Main Reception.

In Person (In Advance)
Tickets are available for matches in advance from the Main Ticket Office on Clarence Road on matchdays.

Tuesday, Thursday, Friday 10-4

On The Day

Mill House Side (Neale Cooper Stand and Town End Terrace)
The Box Office on the Mill House side of the ground will sell tickets for payment by cash-only for the Neale Cooper Stand and Town End Terrace.

Cyril Knowles Stand
The Main Ticket Office will sell tickets to home fans by cash or card.

Away Fans
Away fans can buy tickets in the following ways:

On Line In Advance
Our online ticketing website can be found by clicking here.

You can print off your ticket as an e ticket and simply arrive at the turnstile.

Or there is a postage option or the option to collect from the Ticket Office if you do not have access to a printer.

Main Ticket Office
The Main Ticket Office will sell tickets to away fans by card.