Guide for New Fans

If you are planning on making your first trip to Victoria Park, we have a few details that will help make your experience run as smoothly as possible.

The first thing you will need to think about is tickets – particularly if you are planning on purchasing a ticket for one of our seating areas at Victoria Park.

Ticket Database
In order to purchase any tickets in advance, you must be registered on our database. If not already registered, simply make sure you have some ID (passport, recent utility bill, drivers’ licence) with you when you come along to the Club and we will register you there and then.  If you are purchasing over the telephone and are not registered, you can register online by visiting

Seating Tickets
We have two stands in which you can sit to watch the match – the Camerons Cyril Knowles Stand and the Niramax Stand. Both stands run alongside the pitch (not behind the goals). The Cyril Knowles Stand is home to our Family Enclosure – click here for more details on what we offer for families.

Tickets in our seated areas are £20 for adults and £10 for concessions*. Tickets can be purchased from Victoria Park or online in advance of the fixture and either posted out for a small fee of be collected on the day.

Tickets for the Niramax Seats can be purchased on the day of the game from Matchday Ticket Office 2 (cash only), which is situated on the Mill House side of the ground near the Corner Flag, while Camerons CK Stand tickets must be purchased from the Main Ticket Office on Clarence Road.

For more information you can call Kate Betts on 01429 272584 (option 2) or email

Terrace Tickets
If you would like to purchase tickets in one of our Terrace stands, we have two to choose from; the Prostate Cancer UK Stand (behind the goal) and the Niramax Terrace (alongside the pitch).

Tickets for both of these stands are £18 for adults and £9 for concessions*. Tickets for both terracing areas are available in advance from Victoria Park or online and either posted out to you for a small charge or be collected on the day of the game.

Tickets for the Prostate Cancer UK Stand can be purchased on the day of the game from Matchday Ticket Office 1 (cash only), which is situated on Clarence Road, just past the Centenary Bar.

Tickets for the Niramax Terrace can be purchased on the day of the game from Matchday Ticket Office 2 (cash only), which is situated on the Mill House side of the ground, near the Corner Flag.

Pools Retail Store
If you would like to visit Pools Retail Store you will find it situated on Clarence Road and, as well as buying Club merchandise, you’ll also be able to buy match tickets from here Monday to Friday.

Pools Retail Store is open Monday to Friday (10am – 4pm) and will also open at 10am on matchdays and remain open until kick-off.

You can contact the Club Shop on 01429 260659.

Food & Drink
We have a selection of catering and bar outlets situated around the ground here at Victoria Park – all are accessible once through the turnstiles and inside the ground. All will be open from the time the turnstiles open until kick-off and then again at half time. We serve a selection of hot food, confectionary and snacks as well as a range of cold drinks in our catering outlets while all bars serve a choice of alcoholic beverages.

If you would like a pre-match drink before going into the ground then both home and away fans are welcome to join us in our Centenary Lounge. This is situated on Clarence Road and is accessible from outside of the ground. We show live football in here before a match and it offers a friendly pre-match atmosphere.

We have an official Club Car Park here at Victoria Park and we do have the occasional spaces available for sale on a matchday. Limited spaces may be available at a cost of £5 by contacting the Club in advance on 01429 272 584 (option 9).

Matchday Programme
The Blue Print is our popular and award-winning Matchday Programme that is available for sale on the day of a game priced at £3.

Winner of the National League’s Programme of the Year award for 2018/19, you can get your copy from one of our Programme Sellers who will be situated at the four corners of the game prior to kick off and then inside of the ground from kick-off.

They are also on sale in the Club Ticket Office, Retail Store and catering outlets around the ground.

If you don’t pick a copy up on a matchday, we sell back copies in the Club’s Retail Store.

Tannoy Announcement
If you would like your first match at The Vic announced via our tannoy system, or have a special birthday to celebrate, we are happy to have messages read out on a matchday.

You can send your message through to us via email to

Match Hospitality
If you are looking to make the most of your first trip to The Vic by sampling some of our matchday hospitality then we have a great range of packages available for you. Click here to take a look at what is on offer.

If you would like to discuss your options further or would like to book up, contact Natalie Barnes in the Commercial Department on 01429 272584 (option 3) or email

Click here for full information on how to get to Victoria Park. 

Contact Information

If you have any further queries ahead of your first visit to Victoria Park, you can contact us at the Club on 01429 272584 (option 9) or email

Thank you for your interest and we hope you enjoy your visit to Hartlepool United.

*Concessions are Under 19s, Over 60s and Students.