Guide For Families

We’ve got plenty of things going on at Victoria Park if you’re coming along with your family so here’s some more details.

Tickets for matches at Victoria Park can be purchased from Pools Retails Store (situated on Clarence Road), which is open from 10am to 4pm, Monday to Friday.

On matchdays tickets will be available from our Main Ticket Office from 10am until kick-off. This is also based on Clarence Road, next door to our Retail Store.

Alternatively you can contact Kate on 01429 272584 (option 2) or email

Seated Tickets
Adults – £20
Concessions (Over 60, Under 16, Under 19, Student) – £10

Terrace Tickets
Adults – £18
Concessions (Over 60, Under 16, Under 19, Student) – £9

If you have not previously purchased tickets fro the Ticket Office at Victoria Park then our Guide For New Fans may be of interest to you – click here for details.

Family Enclosure
The Family Enclosure at Victoria Park is situated within the Cyril Knowles Stand, which is located on Clarence Road.

We recommend families with young children who are attending a match at The Vic purchase tickets within the Family Enclosure, which contains 333 seats.

The entire Family Enclosure is seated.

Family Zone
We have a dedicated Family Zone in the Victoria Lounge at Victoria Park, which is open from 12noon on a regular matchday.

Young fans and their families are welcome in the Family Zone, where you can play on our PlayStation or table football and also take the chance to meet H’Angus the Monkey and even some players!

There are refreshments available in there and a fully-licenced bar for the adults so there’s something for everyone and both home and away fans are welcome.

Reporting Offensive Language/Behaviour
We encourage a family-friendly atmosphere within the Family Enclosure here at Victoria Park and would ask that any offensive/inappropriate language is reported to your nearest steward.

Alternatively, you can email any such reports to or call 01429 272584 (option 9).

Food & Drink
We have several catering outlets based within the family area of the Cyril Knowles Stand.

There is our H’Angus H’Angout which is our sweet cabin, filled with sweet treats for all the family and named after our loveable monkey mascot!

We also have the Hungry Monkey, our catering outlet which sells a range of hot and cold food and hot and cold drinks.

Club Shop
If you would like to visit the Club Shop while you’re at The Vic, you will find it situated within the Club Car Park, off Clarence Road.

The Club Shop stocks a whole range of merchandise, including a variety of pocket-money friendly buys.

The Club Shop will be open from 10am to kick-off on a matchday.

Baby Changing
We have baby changing facilities in the Centenary Lounge, which is situated on Clarence Road, with direct access from outside of the stadium. Ask at main reception for details if required.

If you would be looking for somewhere to park your car on a matchday, there are a number of options available to you.

We have an official Club Car Park here at Victoria Park and we do have the occasional spaces available for sale on a matchday. Limited space may be available at a cost of £5 by calling the Club in advance on 01429 272 584 (option 9).

There is parking available in the MIllhouse Car Park, which is situated behind the Niramax Stand here at Victoria Park on Raby Road. Spaces are charged at £3 each and again, this is on a first-come-first-served.

Matchday Programme
The Blue Print is our brand new Matchday Programme that is available for sale on the day of a game priced at £3. You can get your copy from one of our Programme Sellers who will be situated at the four corners of the game prior to kick-off and then inside of the ground from kick-off.

They are also on sale in the Club Ticket Office, Club Shop and catering outlets around the ground.

If you don’t pick a copy up on a matchday, we sell back copies in the Club Ticket Office.

If you would like your child/children to enjoy a real day to remember here at Victoria Park, why not take a look at what our Matchday Mascot package has to offer.

Contact Natalie in the Commercial Department for more details on our mascot package. Email or call 01429 272584 (option 3).

Click here for more information on how to get to Victoria Park. 

Contact Information
If you have any further queries ahead of your first visit to Pools then you can contact us at the Club on 01429 272584 (option 9) or email