Fan information
Please follow the link below outlining the changes in home and away fans allocations for our two home cup games this week:
https://www.hartlepoolunited.co.uk/news/2021/december/cup-ties-confirmed/
The correct turnstiles will be listed below.
The Centenary Bar will be closed to the public due to the club now having to utilise this area as a COVID red zone to follow the matchday protocols. Please be aware CLUB 1908 will still be open.
We advise fans purchasing or collecting tickets on the day to leave plenty time with expected queues.
Covid Regulations
The club are encouraging fans to practise social distancing where possible, sanitize regularly and wear masks in crowded areas of the ground. You will not be temperature checked before entering the ground. However, if you are experiencing Covid symptoms then please don’t attend.
Fans do not have to wear masks if they choose not to, but we ask that they consider doing so when moving around the ground and in crowded areas such as queuing for bars, catering kiosks, toilets etc.
It is not a condition of entry for fans to be double vaccinated or have taken a Covid test.
Following advice from the local authorities and actions taken from a emergency safety advisory group meeting. Can we politely advise supporters not to congregate in NWC following incidents in last week’s game. It is one seat per person and anyone that breaches that will be removed from the ground.
Turnstiles
Turnstiles open 5.30PM
Turnstiles will now operate with specific concession queues; please ensure you bring ID if you are using a concession tickets.
Concessions entry: C5, C6 ,N5,N6*
Adults entry : C3, C4, C8, N11, N12, N3, N4
Simpson Millar Stand (Rink End- Home Fans)
Fans in Block A and B will enter turnstiles N3 and N4 on the Millhouse side.
Fans in Block D E F will enter via turnstiles 1 and 2 on Clarence Road.
Disabled access is via the North West Corner next to the Corner Flag.
Brunel Group Stand (Town End- Away fans)
Away fans will enter the ground via turnstiles C7 and C8 on Clarence Road. Disabled access can be found further down at the bottom gate next to Morrisons.
*Adults will be permitted through the concessions turnstiles as long as they are accompanying a valid concession.
If your late, the only turnstile that will be open is N4, it will be open up to 45 minutes after kick-off.
Ticket Office
Tickets will be available to purchase on the day from both the Clarence Road ticket office and the Neale Cooper ticket office.
Clarence Road ticket offices: 10am-KO
Teesside International Airport Stand ticket office: 5.30PM-KO
Collections: If you have a ticket for the Teesside Airport stand, please collect your tickets from the Teesside Interantional Airport Stand side of the ground. All others from Clarence Road.
Please purchase your tickets early to avoid the queues.
Bars and hospitality
Hospitality will be open from 4.30PM. Tickets collected from reception.
Please be aware, the entrance to hospitality is now through CK3.
The Centenary Bar unfortunately will now be closed due it to being placed In the red zone by the Government and footballing guidelines.
Club 1908 will open at 4.30PM and close at KO. The bar will then re-open after the game till late.
The 1908 Bar will be offering a happy hour from 4.30PM-6.30PM offering £1 reduction from the usual price of selected draft and bottled products.
Kiosk, Bar and Catering
All Kiosk, Bar and Catering areas will be open from 5.30PM till kick-off and then once again open at halftime.
Happy hour 5.30PM-6.30PM at all bar areas inside the ground.
There will be no glass bottles in any of the bars or kiosks, plastic cups and bottles will be provided.
Blocks A & B in the Simpson Millar Stand (Rink End) will use the Teesside International Airport Stand catering at half time.
C D E F will use the Longbranch Homes stand (Cyril Knowles stand) for their half time bar and catering facilities.
A new Woodfire Pizza van will be available from the Millhouse side!
Lottery tickets
Lottery tickets will be available around the ground for £1.
Parking
Clarence road will be closed two hours before kick off and one hour after the game finishes. You can book car parking for either one game or a seasonal pass by emailing:
enquiries@hartlepoolunited.co.uk
Volunteering
Should anyone wish to volunteer on a matchday, please express your interest to: