The club are encouraging fans to practise social distancing where possible, sanitize regularly and wear masks in crowded areas of the ground. You will not be temperature checked before entering the ground. However, if you are experiencing Covid symptoms then please don’t attend.
Fans do not have to wear masks if they choose not to, but we ask that they consider doing so when moving around the ground and in crowded areas such as queuing for bars, catering kiosks, toilets etc.
It is not a condition of entry for fans to be double vaccinated or have taken a Covid test.
Following advice from the local authorities and actions taken from a emergency safety advisory group meeting. Can we politely advise supporters not to congregate in NWC following incidents in last week’s game. It is one seat per person and anyone that breaches that will be removed from the ground.
Turnstiles open 6.15pm
Turnstiles will now operate with specific concession queues; please ensure you bring ID if you are using a concession tickets.
Concessions entry: C5, C6 ,N5,N6*
Adults entry : C3, C4, C8, N11, N12, N3, N4
Tickets will be available to purchase on the day from both the Clarence Road ticket office and the Neale Cooper ticket office.
Clarence Road ticket offices: 10am-KO
Teesside International Airport Stand ticket office: 6.15pm-KO
Collections: If you have a ticket for the Teesside Airport stand, please collect your tickets from the Teesside International Airport Stand side of the ground. All others from Clarence Road.
Please purchase your tickets early to avoid the queues.
New Collection Point
We are now going to open a ticket collection point on Clarence Road next to the disabled gates for general admission collection only tickets. You can collect your tickets for both Stevenage and Charlton from this new point. Tickets in the Teesside International Airport Stand (Millhouse) will still be available to collect from that ticket office. 6.15
Bars and hospitality
Hospitality will be open from 5pm. Tickets collected from reception.
Please be aware, the entrance to hospitality is now through CK3.
The Centenary Bar unfortunately will now be closed due it to being placed In the red zone by the Government and footballing guidelines.
Club 1908 will open at 5pm and close at KO. The bar will then re-open after the game till 8pm.
The 1908 Bar will be offering a happy hour from 5-6pm offering £1 reduction from the usual price of selected draft and bottled products.
Kiosk, Bar and Catering
All Kiosk, Bar and Catering areas will be open from 6.15pm till kick-off and then once again open at halftime.
Happy hour 6.15pm-7.15pm at all bar areas inside the ground.
There will be no glass bottles in any of the bars or kiosks, plastic cups and bottles will be provided.
A new Woodfire Pizza van will be available from the Millhouse side!
The Club shop will be open from 12pm where you can purchase all your Pools Retail products.
Programmes and Lottery tickets
Programmes and Lottery tickets will be available around the ground for £3 and £1 respectively.
Clarence road will be closed two hours before kick off and one hour after the game finishes. You can book car parking for either one game or a seasonal pass by emailing:
Should anyone wish to volunteer on a matchday, please express your interest to: