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Hartlepool United welcomes new Global Payments System

2 August 2022

We are delighted to announce a new partnership with Global Payments who will assist us in driving the club forward with innovative modern technology to make the overall matchday experience better for the fans. 

The club have recognised the issues with matchday queuing for both bar and catering outlets and have worked closely with Global Payments installing a brand new EPOS system to speed up the service throughout the ground. 

The majority of our sales points will now operate card only payments whereby fans can simply tap their card once they have placed their order. We will still provide one terminal per stand accepting cash, however we are encouraging fans to take advantage of this new system by using card where possible.

Rose Stoker, Head of Operations added:

We are working incredibly hard to improve the overall matchday experience for both the home and visiting supporters. There are a number of projects underway and we are delighted to complete the install of our new Electronic Point of Sale technology.

Global have been fantastic in finding a resolution for the service issues we have faced and have carried out a number of site visits on matchdays, understanding the operational needs of the football club.

This is a real positive for supporters who will experience reduced queuing time and ultimately enjoy the offering far better than previous seasons.

Although we will still accept cash payments in a very limited amount of areas, we would really like to encourage fans to take advantage of the new system as we move towards the end of the year with the aim to eliminate cash payments completely.

Steve McCardle, Global Payments added:

It has been a pleasure working with Rose and the team to create a technology solution embracing the fan experience. We have a wealth of experience deploying similar solutions to stadiums across the world. However, we do embrace the need to understand the clubs needs locally, making life easier for the clubs operation and their fans. We are proud to be associated with the club and look forward  to a long established relationship.

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