League two, incoming. Fans, pending. Season tickets, back on sale!
Hartlepool United are delighted to announce season tickets for the 2020/21 League two season are back on sale.
A remarkable occasion in the National League Promotion final saw Dave and the team secure their EFL place for next season. Come along and be a part of it. It will be a season never to forget.
Season tickets will be back on sale from 10am Wednesday 23rd June from the Ticket Office at Victoria Park, online and over the phone.
Current Season Ticket Holders benefits
All 2020/21 Adult Season Ticket holders are still eligible for £50 discount off 2021/22 Adult
ST prices.
All 2020/21 Concession Season Ticket holders are still eligible for £25 discount off the 2021/22
Concession ST prices.
For all fans who have complimentary match tickets (either from 2020/21 ‘thankyou package' or from
end of 2019/20 season), they will have the option to redeem them for a home pre-season friendly ahead of the 2021/22 season (if a home friendly match is able to be scheduled).
Standard pricing
| STANDARD PRICING – EFL LEAGUE TWO | ||||
| Category | Season Ticket Price | Cost per game | Number of free games | Matchday Entrance |
| Adult | £365* | £15.87 | 5 | £21 |
| Concession | £285** | £12.39 | 4 | £15 |
| Under 16 | £95 | £4.13 | 4 | £5 |
| Under 12 | £50 | £2.17 | 13 | £5 |
| Under 5 | Free | Free | Free | |
| Carers | Free | Free | Free |
*2020/21 Adult ST holders get £50 off this price
**2020/21 Concession ST holders get £25 off this price
Important items to note
All Standard Pricing window payments will be taken in full at time of purchase
A 10-month instalment plan option will be available through Moneywise as in previous seasons –
for full details see FAQ's
- 2020/21 Season Ticket holders' seats will be reserved until Friday 2nd
July, at which point they will be released for general sale.
Category information
Concessions include:
Aged 65 or over as at 1 August 2021 – proof of age to be provided on application;
Students (full time student with current NUS card);
Under 19 (aged 16-18 inclusive) as at 1 August 2021 – proof of age to be provided on application;
Armed Forces (veterans or serving personnel with Armed Forces ID or Service Card);
Under 16s (aged 12-15 inclusive as at 1 August 2021):
Proof of age to be provided on application;
Under 12s (aged 5-11 inclusive as at 1 August 2021):
Under 12 tickets must be purchased within the same transaction by the parent/legal guardian/grandparent (purchasing an adult, senior concession or Armed Forces) and within the same area of the ground – with proof of age to be provided on application.
Under 5s (aged 4 or under as at 1 August 2021):
Under 5 tickets must be purchased within the same transaction by the parent/legal guardian/grandparent (purchasing an adult, senior concession or Armed Forces) and within the same area of the ground – with proof of age to be provided on application.
Please note – given a small amount of misuse of concession categories in previous seasons, the club may require fans to upload a photograph as ID in future. If this is the case, more information will be released with regards to that.
Carers:
Ambulant/wheelchair disabled fans pay their relevant age category and are entitled to a free carer if in receipt of high rate DLA or enhanced rate PIP (relevant paperwork must be produced at the time of purchase).
Please note, Under 12s/Under 5s/Carers are not available to purchase online as any necessary paperwork is to be reviewed in house prior to approval.
Frequently Asked Questions
Are ticket sales restricted in numbers?
Given there has been
no definitive, final guidance with regards to capacities being restricted for the start of the 2021/22 season, we will be operating sales on the basis that there will be no restrictions and capacity will be as per a ‘normal non-Covid restrictions' season.
If it is the case that there are restrictions applied by the government and/or the league, then tickets will be allocated giving this season's (2020/21) Season Ticket holders first priority and then prioritised on a ‘first come first served' basis after that.
For anyone who has purchased a ticket and is not able to attend due to capacity restrictions, the club will ensure all options are considered as part of any package offered in return once there is a clearer picture - given there has been no confirmation around
things such as live match streaming, whether there will be any capacity restrictions and if so how long they will be in place for. Can I secure my usual, or preferred, seat?
For 2020/21 Season Ticket holders, their seat will be reserved until the Seat Reservation deadline of Friday 2nd
July. After this point, all unsold seats will be released for general sale. All other seats are available on a ‘first come first served' basis. However, depending on emerging government advice on social distancing within sports stadia, your seat may not be
available on a match by match basis. Should this be the case, we will proactively advise you how social distancing measures will be safely deployed throughout the ground.Will the club be operating a ‘Loyalty Points' scheme?
The club does not intend to run a loyalty points scheme going forward as we do not think it is beneficial for any party to do so at this stage.
Fans who have accrued
loyalty points from 2019/20 and 2020/21 seasons, we have a record of your details and how many points you have accumulated. We will contact those fans directly by e-mail with regards to how those loyalty points can be used. It is likely that we will offer
fans the opportunity to use those points as part of a priority match ticket purchasing period at the earliest opportunity – such as a playoff final or a big home cup game.How will I be able to buy my season ticket?
Online:
Tickets will be available to purchase online
via our website www.hartlepoolunited.co.uk (from
the home page click on Tickets/Online Tickets). Please note, Under 12s/Under 5s/Carers are not available to purchase online as any necessary paperwork is to be reviewed in house prior to approval.In person at the Ticket Office:
The Ticket Office at Victoria Park will be open as per the below hours. Covid protocols must be followed when visiting HUFC including the wearing of face masks and social distancing.
Normal opening hours are 10am-4pm Monday to Friday. The ticket office will be opening again from Wednesday 23rd June.
Post:
If applying via post, please send your completed application form to HUFC Ticket Office, Victoria Park, Clarence Road, Hartlepool, TS24 8BZ (any cheques to be made payable to HUFC).
Application form can
be found at the following link: https://www.hartlepoolunited.co.uk/wp-content/uploads/2021/04/Hartlepool-United-Thank-You-Flyer-Updated-Design_20.04.2021_Preview-3.pdf
E-mail:
Emails with a completed
application form should be sent to tickets@hartlepoolunited.co.uk which
will be acknowledged once processed. When will tickets go on sale?
Tickets will go on sale on Wednesday 23rd June at 10am.
When will I receive my physical Card?
Cards will be available for collection or postage closer to the start of the season once sales have been processed. We will keep fans updated as to when this will be. Cards will be available to pick up from Victoria Park at no cost, and available for delivery at £2.
Why have Concession prices and Adult prices changed (Adults changed in Standard Pricing window only)?
As communicated at the start of this season, historical Season Ticket prices have been significantly lower than other clubs at a similar level. This represented both financial and operational issues.
We have carried out significant
research looking at other clubs' Season Ticket and Matchday prices across different ticket categories across different clubs in the National League and EFL League Two. Some of this information was from 2019/20 prices, some from current season prices and some
from prices which clubs have set for 2021/22. From a selection of comparable
clubs in the top half of the National League, the average Adult ST price was £333 (HUFC - £325 Early Bird and £345 Standard Pricing). The average Concession ST price was £254 (HUFC - £250 Early Bird and £265 Standard Pricing). Out of those clubs we ranked
generally in the middle of the pricing.From a selection of comparable
clubs in the bottom half of EFL League Two, the average Adult ST price was £364 (HUFC - £325 Early Bird and £365 Standard Pricing). The average Concession ST price was £261 (HUFC - £250 Early Bird and £285 Standard Pricing). Again, out of those clubs we ranked
generally in the middle of the pricing.We have committed to freezing prices on all categories other than Concessions during the Early Bird window.
I want to purchase a Season Ticket in the North West Corner – is this possible?
As it currently stands,
the North West Corner is unable to be used as per the stadium Safety Certificate, issued via the local Safety Advisory Group. This is due to the barriers in place in this area being unsuitable. However, this is an issue which the club is working on resolving.
Therefore, tickets are available to be sold in the North West Corner, with the club's intention that the issue will be resolved before the start of the 2021/22 season and that section of the ground will be open as usual. If for whatever reason this does not
happen, fans who have purchased in this area will be offered a refund or offered a ticket in an alternative part of the ground until this issue is resolved.My season ticket category changes from 2020/21 to 2021/22 – what happens with my discount (applicable only to categories changing from adult to concession or from concession to adult)?
If you were an adult season ticket holder in 2020/21, you are due a £50 discount on 2021/22 season tickets – whether you are purchasing an adult ticket or a concession ticket.
If you were a concession season ticket holder in 2020/21, you are due a £25 discount on 2021/22 season tickets – whether you are purchasing an adult ticket or a concession ticket.
This is because the discount you receive is based on the price of your season ticket in 2020/21, not 2021/22.
Unfortunately, the online
ticketing system is not able to process this discount in the correct way. Therefore, if you are purchasing your ticket online – the system will assume that if you are purchasing an Adult ticket and you had a season ticket last season (no matter what category)
you will be due a £50 discount, and if you are purchasing a Concession ticket and you had a season ticket last season (no matter what category) you will be due a £25 discount. Therefore, some fans renewing tickets in this way will be ‘owed' £25 and some will
‘owe' £25. For these transactions, we are able to recognise these when they are processed and the ticket office will be in touch to either refund fans or take payment of the outstanding balance.How does the Moneywise 10-month instalment plan option work?
When you are purchasing your ticket, please select Moneywise as the payment method. Moneywise will then be in touch with you directly via e-mail, sending you a link to complete an online credit application.