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Ticket News

Season tickets- Full details and T&C'S

20 April 2021

Hartlepool

United are excited to be able to confirm Season Ticket details for the 2021/22

season.

On the pitch,

Dave Challinor and his team have been fantastic and recent form has taken us to

the top of the league. However, we all know that matchdays at Victoria Park

have not been the same without thousands of Poolies getting behind the team.

Everybody at

the club is thankful of the support for the club throughout this season and

can't wait until we can get fans back through the turnstiles. Significant

thought has gone into offering this season's season ticket holders a range

benefits for next season, flexibility for fans with regards to payment options

and a thorough benchmarking exercise against pricing structures of other clubs

in National League and EFL League Two.

Chairman Raj

Singh said ‘I've spoke on a number of occasions this season about how appreciative

I have been for the support of our fans – in particular those season ticket

holders from this season who have been a massive help to us, it can't be said

enough. Their backing has helped us to support the first team budget and assist

Dave as much as we can – and the results of that can be seen through the team's

performances. We are very excited about the end of this season and next season,

particularly with the return of our loyal fans.'

Manager Dave Challinor said ‘I've experienced Victoria Park on a Saturday at 3pm with all that anticipation and support, and I know the place would have been bouncing this season. It's very unfortunate we haven't been able to have fans in as yet – but speaking on behalf of the team and coaching staff, we can feel the backing of the town and can't wait until we can play in front of our supporters. Season ticket holders are a special part of football clubs – they are the ones that back you week in, week out.

CurrentSeason Ticket Holders benefits

  • All

    2020/21 Adult Season Ticket holders will get £50 discount off 2021/22 Adult ST

    prices (so will get their season ticket for £275 if renewing in the early bird

    window).
  • All

    2020/21 Concession Season Ticket holders will get £25 discount off the 2021/22

    Concession ST prices (so will get their season ticket for £225 if renewing in

    the early bird window)
  • If

    we have a 2020/21 home playoff game, any 2020/21 ST holders who have been given

    a complimentary match ticket in the January ‘thankyou package', will have the

    option to redeem one of those tickets for the playoff game to gain free entry.
  • The

    club will run an exclusive ‘fans forum' style event (or series of events)

    attended by Chairman Raj Singh, Manager Dave Challinor and members of the first

    team squad. This will be free to access for all 2020/21 Adult ST holders and

    available to all Concession ST holders at a small charge, subject to

    availability. Dates to be confirmed once more clarity regarding social

    distancing measures.
  • All

    2020/21 ST holders will be entered into a free prize draw with the ultimate

    prize of one supporter winning their 2021/22 season ticket at no cost. Other

    prizes will include matchday hospitality, signed HUFC shirts, a signed 2020/21

    HUFC Remembrance Day shirt, the opportunity to play on the pitch at Victoria

    Park and coaching session by HUFC coaching staff.
  • For

    all fans who have complimentary match tickets (either from 2020/21 ‘thankyou

    package' or from end of 2019/20 season), they will have the option to redeem

    them for a home pre-season friendly ahead of the 2021/22 season (if a home

    friendly match is able to be scheduled).

Early Birdwindow – on sale 22ndApril until Friday 14th May

EARLY

BIRD WINDOW

 

 

 

 

Category

Season

Ticket Price

Cost per

game

Number of

free games

Matchday

Entrance

Adult

£325*

£14.13

6

£20

Concession

£250**

£10.87

5

£14

Under 16

£95

£4.13

4

£5

Under 12

£50

£2.17

13

£5

Under 5

Free

Free

 

Free

Carers

Free

Free

 

Free

*2020/21Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25off this price

Standardpricing - will commenceas soon as our 2021/22 season ends

STANDARD

PRICING – NATIONAL LEAGUE

 

 

 

 

Category

Season

Ticket Price

Cost per

game

Number of

free games

Matchday

Entrance

Adult

£345*

£15

5

£20

Concession

£265 **

£11.52

4

£14

Under 16

£95

£4.13

4

£5

Under 12

£50

£2.17

13

£5

Under 5

Free

Free

 

Free

Carers

Free

Free

 

Free

*2020/21Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25off this price

STANDARD

PRICING – EFL LEAGUE TWO

 

 

 

 

Category

Season

Ticket Price

Cost per

game

Number of

free games

Matchday

Entrance

Adult

£365*

£15.87

5

£21

Concession

£285**

£12.39

4

£15

Under 16

£95

£4.13

4

£5

Under 12

£50

£2.17

13

£5

Under 5

Free

Free

 

Free

Carers

Free

Free

 

Free

*2020/21Adult ST holders get £50 off this price

**2020/21 Concession ST holders get £25off this price

Importantitems to note

  • There

    is a ‘deposit' option for fans purchasing Early Bird window tickets via the

    website – please note, due to system processing restrictions this option is

    only available via website purchases, not via any other purchase methods.

    Payment is via a non-refundable deposit of 50% of the cost of the ticket,

    with the balance to be taken 1-month from time of original purchase. Fans can

    also pay in full on the website as normal, if that is preferred.
  • AllStandard Pricing window payments will be taken in full at time of purchase
  • A 10-month

    instalment plan option will be available through Moneywise as in previous

    seasons – for full details see FAQ's
  • 2020/21Season Ticket holders' seats will be reserved until Friday 2nd July,at which point they will be released to general sale.

Summary ofprior benefits to previous seasons Season Ticket holders

  • 2019/20
    • Two

      ‘Golden Tickets' for every ST holder in compensation for the cancelled games

      due to curtailment of the season and ‘Loyalty Points'
  • 2020/21– initial 10 home league games incl Wealdstone 9/1/21
    • Twofree match tickets for all Adult ST's
    • Onefree match ticket for all Concession ST's
    • Two£10 retail vouchers to Adult ST's

Buy tickets online here using the link below, PLEASE NOTE:

People buying online need to log into their account to access the Promotional Package. If their reservation isn't showing when they log into their account they can reset their password which should resolve this issue and trigger the offer when they log back in. You need to make sure they click on the Promotional Package button on the ground layout screen. Any issues email tickets@hartlepoolunited.co.uk.

Online tickets: https://www.venuetoolbox.com/hartlepoolunited/ASP/bookTickets.asp?homeArea=home&dept=

A Season Ticket booking form can be found by clicking below.

Hartlepool United booking form 2021/22Download

Category information

Concessionsinclude:

Aged 65 or over as at 1 August 2021 – proof of age to be provided onapplication;

Students (full time student with current NUS card);

Under 19 (aged 16-18 inclusive) as at 1 August 2021 – proof of age to beprovided on application;

Armed Forces (veterans or serving personnel with Armed Forces ID orService Card);

Under 16s(aged 12-15 inclusive as at 1 August 2021):

Proof of age to be provided on application;

Under 12s(aged 5-11 inclusive as at 1 August 2021):

Under 12 tickets must be purchased within the same transaction by the parent/legal

guardian/grandparent and within the same area of the ground – with proof of age

to be provided on application.

Under 5s (aged4 or under as at 1 August 2021):

Under 5 tickets must be purchased within the same transaction by the parent/legal

guardian/grandparent and within the same area of the ground – with proof of age

to be provided on application.

Carers:

Ambulant/wheelchair disabled fans pay their relevant age category and

are entitled to a free carer if in receipt of high rate DLA or enhanced rate

PIP (relevant paperwork must be produced at the time of purchase).

Please note, Under 12s/Under

5s/Carers are not available to purchase online as any necessary paperwork is to

be reviewed in house prior to approval.

FrequentlyAsked Questions

Are ticket

sales restricted in numbers?

Given there has been no definitive, final guidance with regards to

restricted capacities for the start of the 2021/22 season, we will be operating

sales on the basis that there will be no restrictions and capacity will be as

per a ‘normal non-Covid restrictions' season. If it is the case that there are

restrictions applied by the government and/or the league, then tickets will be

allocated giving this season's (2020/21) Season Ticket holders first priority

and then prioritised on a ‘first come first served' basis after that. For anyone

who has purchased a ticket and is not able to attend due to capacity

restrictions, the club will ensure all options are considered as part of any

package offered in return once there is a clearer picture - given there has

been no confirmation around things such as live match streaming, whether there

will be any capacity restrictions and if so how long they will be in place for.

If I buy

during the Early Bird window, are my prices set no matter what league we are playing

in next season?

Yes! We want to reward fans for committing

early to purchasing a Season Ticket, therefore whether we are playing in the

National League or EFL League Two you will pay the same price if purchasing

during the Early Bird window. For Adult Season ticket purchasers, this

represents a £20 saving at Standard Pricing National League prices and a £40

saving at Standard Pricing EFL League Two pricing (before additional saving of

£50 for 2020/21 Adult Season Ticket holders). For Concession Season ticket

purchasers, this represents a £15 saving at Standard Pricing National League

prices and a £35 saving at Standard Pricing EFL League Two pricing (before

additional saving of £25 for 2020/21 Concession Season Ticket holders).

Why is there

the option to pay a deposit this season?

We wanted to give fans as much flexibility as possible to allow them to

purchase during the Early Bird window. Fans can pay a non-refundable 50%

deposit for tickets purchased online with the balance to be paid one month

after date of purchase. After one month of your payment date, you will receive

an automated e-mail with a payment link which you then must pay within 14 days

of it being sent.

What happens

if I don't pay my outstanding balance in the allotted time when purchasing

during the Early Bird period?

Your deposit is non-refundable. If you do not pay the balance within the

allocated time, your season ticket will be cancelled, your seat reservation

will be released and you will lose your non-refundable deposit. If there is any

confusion or issues around this, we will work with you to ensure we resolve any

genuine issues.

Can I secure

my usual, or preferred, seat?

For 2020/21 Season Ticket holders, their seat will be reserved until theSeat Reservation deadline of Friday 2nd July. After this point, all

unsold seats will be released for general sale. All other seats are available

on a ‘first come first served' basis. However, depending on emerging government

advice on social distancing within sports stadia, your seat may not be

available on a match by match basis. Should this be the case, we will

proactively advise you how social distancing measures will be safely deployed

throughout the ground.

Will the club

be operating a ‘Loyalty Points' scheme?

The club does not intend to run a loyalty points scheme going forward aswe do not think it is beneficial for any party to do so at this stage.

Fans who have accrued loyalty points from 2019/20 and 2020/21 seasons,

we have a record of your details and how many points you have accumulated. We

will contact those fans directly by e-mail with regards to how those loyalty

points can be used. It is likely that we will offer fans the opportunity to use

those points as part of a priority match ticket purchasing period at the

earliest opportunity – such as a playoff final or a big home cup game.

How will I be

able to buy my season ticket?

Online:

Tickets will be available to purchase

online via our website www.hartlepoolunited.co.uk (from the home page click on

Tickets/Online Tickets). Please note, Under 12s/Under 5s/Carers are not available

to purchase online as any necessary paperwork is to be reviewed in house prior

to approval.

In person atthe Ticket Office:

The Ticket

Office at Victoria Park will be open as per the below hours. Covid protocols must

be followed when visiting HUFC including the wearing of face masks and social

distancing. 

You will need

to complete and return a ‘Season Ticket 2021/22 Application Form' which will be

available to download from the official website or can be picked up from the

Club's Ticket Office.

Normal opening

hours are 10am-4pm, however we will have extended hours on selected dates

during the early bird period to help accommodate those who can't make those

specific times:

Thursday 22nd– 10.00am – 4pm

Friday 23rd– 10am – 4pm

Saturday 24th- closed

Sunday 25th- closed

Monday 26th– 10.00am – 4pm

Tuesday 27th– 10.00am – 4pm

Wednesday 28th– 10am – 6pm

Thursday 29th– 10.00am – 4pm

Friday 30thApril – 10am – 6pm

Further openingtimes to be confirmed.

Post:

If applying via

post, please send your completed application form to HUFC Ticket Office,

Victoria Park, Clarence Road, Hartlepool, TS24 8BZ (any cheques to be made

payable to HUFC).

E-mail:

Emails with a

completed application form should be sent to tickets@hartlepoolunited.co.uk which will be acknowledged once

processed. 

When will tickets

go on sale?

Tickets will go on sale on Thursday 22nd April 2021 at 10.00am.

When will Ireceive my physical Card?

Cards will be available for collection or

postage closer to the start of the season once sales have been processed. We

will keep fans updated as to when this will be. Cards will be available to pick

up from Victoria Park at no cost, and available for delivery at £2.

Why have Concession pricesand Adult prices changed (Adults changed in Standard Pricing window only)?

As communicated

at the start of this season, historical Season Ticket prices have been

significantly lower than other clubs at a similar level. This represented both

financial and operational issues.

We have carried

out significant research looking at other clubs' Season Ticket and Matchday

prices across different ticket categories across different clubs in the

National League and EFL League Two. Some of this information was from 2019/20

prices, some from current season prices and some from prices which clubs have

set for 2021/22.

From a

selection of comparable clubs in the top half of the National League, the

average Adult ST price was £333 (HUFC - £325 Early Bird and £345 Standard

Pricing). The average Concession ST price was £254 (HUFC - £250 Early Bird and

£265 Standard Pricing).Out of those clubs we ranked generally in the middle of

the pricing.

From a

selection of comparable clubs in the bottom half of EFL League Two, the average

Adult ST price was £364 (HUFC - £325 Early Bird and £365 Standard Pricing). The

average Concession ST price was £261 (HUFC - £250 Early Bird and £285 Standard

Pricing). Again, out of those clubs we ranked generally in the middle of the

pricing.

We have

committed to freezing prices on all categories other than Concessions during

the Early Bird window.

Why are sales paused afterEarly Bird window before Standard Pricing window?

As the final

pricing for Standard Pricing window is dependent on whether we will be playing

in National League or EFL League Two in 2021/22 season, we will not final

prices until the culmination of our 2020/21 season. Therefore, it introduces

issues from a sales processing and administration perspective if we were to

sell tickets without knowing the set price. Additionally, as fans purchasing

during the Stand Pricing window will essentially be committing to purchasing at

those prices no matter what, there is no additional benefit to fans to purchase

before our 2021/22 season is finished.

I want to purchase aSeason Ticket in the North West Corner – is this possible?

As it currently

stands, the North West Corner is unable to be used as per the stadium Safety

Certificate, issued via the local Safety Advisory Group. This is due to the

barriers in place in this area being unsuitable. However, this is an issue

which the club is working on resolving. Therefore, tickets are available to be

sold in the North West Corner, with the club's intention that the issue will be

resolved before the start of the 2021/22 season and that section of the ground

will be open as usual. If for whatever reason this does not happen, fans who

have purchased in this area will be offered a refund or offered a ticket in an

alternative part of the ground until this issue is resolved.

My season ticket category changes from

2020/21 to 2021/22 – what happens with my discount (applicable only to

categories changing from adult to concession or from concession to adult)?

If you were an adult season ticket holder in 2020/21, you are due a £50

discount on 2021/22 season tickets – whether you are purchasing an adult ticket

or a concession ticket.

If you were a concession season ticket holder in 2020/21, you are due a £25

discount on 2021/22 season tickets – whether you are purchasing an adult ticket

or a concession ticket.

This is because the discount you receive is based on the price of yourseason ticket in 2020/21, not 2021/22.

Unfortunately, the online ticketing system is not able to process this

discount in the correct way. Therefore, if you are purchasing your ticket

online – the system will assume that if you are purchasing an Adult ticket and

you had a season ticket last season (no matter what category) you will be due a

£50 discount, and if you are purchasing a Concession ticket and you had a

season ticket last season (no matter what category) you will be due a £25

discount. Therefore, some fans renewing tickets in this way will be ‘owed' £25

and some will ‘owe' £25. For these transactions, we are able to recognise these

when they are processed and the ticket office will be in touch to either refund

fans or take payment of the outstanding balance.

How does the Moneywise 10-monthinstalment plan option work?

When you are

purchasing your ticket, please select Moneywise as the payment method.

Moneywise will then be in touch with you directly via e-mail, sending you a

link to complete an online credit application.

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