Job Title: NCS Co-ordinator and Recruitment Officer at Hartlepool United Community Sports Foundation (HUCSF)
Reporting to: NCS Manager and Head of Scheme at HUCSF
Salary: £16,286 p.a
Hours of work: 30 hours per week (The role will require some evening and weekend work as well as being part of programme delivery during Summer & Autumn seasons).
Purpose of the Role:
- Support the NCS Manager/Head of Scheme to deliver a high quality NCS Programme
- Engage with young people and their parents/guardians wishing to participate on the NCS programme
- Be responsible for managing pre-programme and on programme attrition
- Recruit and manage/support the management of seasonal staff
- Act as the main point of contact with young people and parent/guardians.
- Support the Manager in the management of expenditure and budgets
- Assist the NCS Manager to design the NCS programme timetable
- To effectively engage with and manage relationships with schools, colleges, training/community providers and key delivery partners in order to plan, facilitate and deliver recruitment and promotional activities to maximise NCS programme participation.
Main Roles and Responsibilities
1. Deliver a robust and engaging keep warm strategy to minimise pre-programme attrition
2. To monitor and record on designated CRM system young person's engagement with NCS in order to quickly identify young people at risk of not participating on programme
3. To support with the recruitment of young people to the NCS programme
4. Act as the main point of contact for young people who have signed up to the NCS programme, as well as their parents/guardians
5. Ensure welcome and information packs all relevant NCS communications are sent to young people and their parent guardians at the appropriate times as agreed in the keep warm strategy
6. Complete home visits to young people who meet the requirements of needing a home visit as set out by the EFL Trust
7. Embed the Programme Quality Framework into all recruitment, engagement and delivery activities.
8. To design and deliver a high quality NCS programme, ensuring it adheres to the NCS Programme Quality Framework
9. To understand and manage your own performance against contractual KPIs
10. To complete the NCS programme delivery timetable, ensuring submission deadlines and agreed content and timetable templates are adhered to
11. To act as Wave Leader during the delivery of NCS programmes, adhering to the Wave Leader roles and responsibilities at all times when acting in this role.
12. To support in the recruitment, training and supervision of seasonal delivery staff.
13. To develop and maintain relationships with local voluntary organisations to support young people on Social Action Project.
14. To promote and manage the extension phase of NCS to graduates post programme and develop further opportunities for them to engage, develop and be active in their community.
15. Ensuring the volume of graduates engaging with NCS / wider voluntary opportunities meets the contractual benchmark as set by EFL Trust
16. To understand and comply with the safeguarding of young people, staff, the NCS contract and the organisation.
17. To attend regular team and organisation meetings reporting key performance achievements/areas for improvement.
18. Deputise for the NCS Manager when appropriate
19. To promote NCS in schools, college and other settings across the local area as agreed in the organisational recruitment plan
20. Develop and maintain relationships with Schools, Colleges, local authorities and other key stakeholders to promote the NCS opportunity
21. Identify and engage with key contacts in schools/colleges who are in a position to arrange NCS recruitment events
22. Liaise with school/college key contacts to ensure an academic year-round suite of NCS recruitment and engagement events are agreed in 100% of allocated mainstream schools
23. Liaise with school/college key contacts to ensure school support with parent/guardian engagement
24. Arrange and deliver events which engage with parents/guardians during the recruitment period of NCS to ensure they have a full understanding of the NCS programme and the benefits of the programme to their child
25. Deliver presentations and other agreed recruitment events to all allocated secondary schools, nonmainstream schools, colleges, and other organisations that engage with the 15-17 age group
26. Process documentation from recruitment events in a timely and accurate manner
27. Engage, support and encourage young people who have expressed an interest in the NCS programme to convert from expression of interest to full sign up
28. To achieve weekly and monthly recruitment targets as set out by the NCS Manager
29. To report key information to the NCS Manager following each recruitment event, including volume of EOIs generated, audience size, conversion rates and recruitment volumes at individual recruitment sites
30. Monitor volume of sign ups generate at each recruitment event and adjust recruitment plans accordingly to maximise participation in the NCS programme
31. Attend regular team and organisation meetings reporting key performance achievements/areas for improvement. 1
32. Embed the Programme Quality Framework into all recruitment and engagement activities.
33. These duties and responsibilities should not be regarded as either exclusive or exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within HUCSF which help support the running of the scheme
Personal Specification
Essential Skills
1. To have a good knowledge of the NCS programme and its outcomes
2. Excellent communication skills.
3. Experience of working with young people, particularly 15-17 year olds.
4. Experience of working in education/voluntary/community settings.
5. Ability to relate well to young people from a wide range of backgrounds, engage them in activities which support their development and relate sensitively and confidentially to the needs of young people, parents and their families.
6. Ability to engage with Parent/Guardians to ensure their buy in of the NCS programme
7. To have a good understanding of your local community and voluntary organisations that work within them.
8. Experience and/or knowledge of secondary and higher education sector and/or Local Authority programmes that support young people
9. To be innovative to meet the needs and interests of graduates, post programme.
10. A commitment to safeguarding and health and safety
11. An ability to work to personal targets.
12. A commitment to supporting young people, and the principles of equality and diversity
13. Ability to work independently and as part of a team.
14. Excellent communication skills including written, telephone and interpersonal skills.
15. Proven planning and organisation skills.
16. A clean driving licence and access to a car
17. Sales experience within a targeted environment and proven track record as a top performer
18. Experience of delivering presentations to large audiences
19. Strong administrative and IT skills, in particular Microsoft Office and Google packages
Advantageous
1. Good administrative skills
2. Experience of working of data inputting and working with a CRM system. 3. Knowledge of adhering to GDPR
Please email s.rowntree@hartlepoolunited.co.uk or call 01429 862595 to request an application form.